Northern Students

IT Helpdesk

If you are having trouble with Northern Seminary technology, please contact All Covered support. The first time you require All Covered support, please call the All Covered national response center at 1-877-224-8911 to register your contact information.  Thereafter, you may either e-mail support@allcovered.com or call 1-877-224-8911 for routine support needs.  If you are experiencing an urgent or widespread support issue, please call 1-877-224-8911 for an immediate response.

When emailing, please include a descriptive subject line (ex. Help with Moodle, or Email Issue) and include a complete description of your problem.  All Covered will respond as soon as possible to your help request. If you have updates to your help request, please reference the ticket number on email you receive from All Covered.

How to Request Support

What to do if you have a problem with your computer:

  1. Write down any error messages you see on the screen
  2. Restart computer and try what you were doing again.
  3. Contact All Covered Response Center at 877-224-8911.

Non-emergency support is available by e-mailing a request to: support@allcovered.com

Note: Please be sure to include company name, your name, description of the problem and the urgency of the issue.

 

All Covered’s Business Hours

Normal business hours are 7:00am to 7:00pm CST, Monday-Friday.

After hours support is available by special arrangement.

The All Covered offices are closed on the following days:

  • Memorial Day, Independence Day (observed), Labor Day
  • Thanksgiving Day & the day after Thanksgiving
  • Christmas Day (observed), New Years Day (observed)

 

Frequently Asked Questions

Where can I find help if I am having trouble with Northern Seminary technology?

What is my student login information?

What is my student login information used for?

Can I share my username and password with others? 

How do I connect to Northern Seminary campus wifi?

Where can I find help on using my Northern Seminary student email?

Am I able to forward my school emails to another account?

How much will I be charged for copies?


Where can I find help if I am having trouble with Northern Seminary technology?

If you are having trouble with Northern Seminary technology, please follow the directions above to contact All Covered, Northern’s IT Provider.

What is my student login information?

When you were first admitted to Northern Seminary you received an email with all of your login information. If you have lost that information, please submit a help request to All Covered using the format above and they will help you retrieve that information.

What is my student login information used for?

Your student login information is used for all electronic access at Northern Seminary. This includes the Student Portal, Moodle (Online Classes), Student Email, campus wifi, and campus computers.

Can I share my username and password with others? 

Please do not share your username or password with others as they will have full access to any system that you have access to. This is for your own protection.

How do I connect to Northern Seminary campus wifi?

Northern Seminary supplies wifi access in all of its educational buildings. Our wifi system will require you to login 4 times a year (every 3 months) on each device that you connect to the network. The network is “NorthernSeminary” and the password is written on a white board in most classrooms.

Where can I find help on using my Northern Seminary student email?

Click here to find help for your Northern Seminary student email.

Am I able to forward my school emails to another account?

Click here for instructions and a video on forwarding your student email.

How much will I be charged for copies?

Each student receives 100 printouts/copies each regular term for the computer lab or the library. Copies over 100 are billed at 5 cents. In Summer Term, all copies are billed at  5 cents each.